Charter Communications in Whispering Pines, NC - Worst Company I Have Ever Dealt With at Termination When Moving.
Termination of Services - Complaint
CARTHAGE, NORTH CAROLINA -- We are military who lived in Whispering Pines, NC. Charter was difficult to work with throughout the year we had their services. They regularly charged us for movies we had not ordered and on more than one occasion the movies we ordered were defective. The worst part was trying to terminate services with this company when we moved away. First they informed us we had to drive our boxes to a location that was 45 minutes from our home or pay a $45 pick up fee. We knew from friends and previous moves that there was a way around this and we didn't have time to drive that far out of our way during a move. We called an spoke to several different agents, who consistently told us different things about the turn in process. Finally one told us we could send addressed and postage paid boxes and that he would send them the next day. They never arrived prior to our move even though we called to remind them. When we left we informed Charter they needed to come pick up the boxes and we left them with neighbor. We have now been gone four days and a representative at Charter has promised us every day that they would be picked up, but they continue to sit on the front porch of our old home. We have spoken to reps in Michigan, the Philippines, and who knows where else and none can give us the contact info for the company in North Carolina, but they all assure us they will be picked up the next day.
I am embarrassed for this company. I have never experienced such incompetence before.