Pep Boys - Careless Service to Customer
Tire Department - Complaint
VALLEJO, CALIFORNIA -- On average how long will take to repair a tire? I'm very disappointed of this store/service dept. I have been in the store multiple times and seems like they need to provide better service. All I hear is customer complaints service not been on time even when appt has been setup in advance. There is a reason you expect to get help when you need it, especially if you had an appointment.
Today 6/22/2013 I took my car in because I have a flat tire on my car and just made it to the store. I was told that I have to leave my car or wait 5 hours. Come on, I see they can do better but always so negative on customer help, they like to exaturate so they don't have to help you especially if the repair will not make any profit on flat repair since its free. They rather make you wait all day instead help you on your needs and rather fair pn the wait. Really do you need to wait 5 hours for a tire repair?
This is my second experience on same person and store. Last time I did let it pass on because just had the tire of the vehicle and was ok to just drop off and pick up the next day. But not today. It seems like they deferred service where is no profit to make.