AT&T had NO customer service
ROUND ROCK -- I have dealt with AT&T for several years, my last was with AT&T UVERSE. I got rid of that and my only remaining thing is a prepaid wireless.
There is not one single thing about AT&T that is acceptable. Their UVERSE system was difficult to use. There was ABSOLUTELY NO CUSTOMER SERVICE. Everyone I ever tried to talk to at AT&T seemed to have one goal in mind - To irritate and frustrate the customer. Nothing was answered to satisfaction on ANY contact and I had many.
I have been trying to change my wireless payment method and their web site is the worst I have ever seen, bar none. Also, there is not a single phone number on the site in case you want to talk to a human. Basically a phone company that doesn't want to use a phone. Does that tell you about their confidence in their system.
When you try customer service with a phone number furnished at installation time, you get someone in India that speaks with such a heavy accent, you can't understand half of what they are saying. They are not technically proficient. They are reading off a script and if your problem is a little off the script, they are lost.
All in all, AT&T is the absolute worst company I have ever dealt with. It is only to used if you are a masochist. I am getting rid of my wireless because any other carrier would be an improvement.