TRAVELERS Insurance Homeowners Policy - Travelers Insurance lied about facts in homeowners policy
ROGUE RIVER, OREGON -- I had a very large collection of jewelry components stolen at a home in another state. My agent told me to file a claim against my policy which would only get me $1,500.00 because the collection wasn't scheduled. [It was worth over $20,000.00.] When I tried to file a claim the handler told me it was too late to file, that it had been more than one year since the theft. My agent checked my policy and it stated I had 2 years to file. He complained and they took the case.
As soon as the adjuster, Jason R. took the case he called me and told me he was sending an investigator out. I was happy because I thought they might be able to find my items. She came to my house in the middle of October. She taped the entire time and let me tell each detail which I was grateful for. I foolishly thought she was there to help me.
At the end of October I was called at 9 AM on Saturday by Jason R. He told me that he denied the claim because ...I WAS A LIAR AND HAD FILED A FALSE CLAIM!!! He went on to state I NEVER HAD A THEFT AND I HAD MADE THE WHOLE THING UP. He added there were all inconsistencies in my statement to the investigator. When I asked him what in the world he meant he stated that I didn't even know the date the theft occurred, didn't know who took the beads, I didn't even know who had been in the house I was staying in. I WAS OUTRAGED. I told him to send me a copy of the taped statement and he refused. He hung up on me. My agent told me to file a complaint with the insurance commissioner's office, which I did.
Months later I received a copy of the letter sent to the insurance division. It stated a man named Matt did an investigation and I DIDN'T EVEN KNOW THE LAST NAMES OF THE PEOPLE I STAYED WITH, I didn't know when or where the items were stolen, and the police report stated I made up the theft!! I immediately called the Detective on the case and he was very angry stating none of what Travelers Insurance said was true.
THESE PEOPLE MADE UP A SECOND INVESTIGATION THAT NEVER TOOK PLACE AND LIED ABOUT ALL DETAILS IN THE CASE. I had no contact with anyone other than the lady who taped the statement at my house! I have never heard of anyone named Matt and NO ONE ELSE CONTACTED ME!!
My agent is now filing a complaint and I am going to my attorneys office. I will get the so called tapes and reports they refused to give to me, I have been around a long time, been a Detective for years, and have never EVER DEALT WITH SUCH BALD FACED LIARS!
This in not the end of this matter....don't ever buy insurance from TRAVELERS INSURANCE!!!