Empire Carpet - Installers Never Showed Up
CALIFORNIA -- The installers never showed up for the install. We waited from 8:00am-6:00pm. We contacted Empire on installation day all the managers were not answering calls because it was a Sat. We will cancel our order.
Company Response on :
Andrea, we are disappointed that your installation was not completed as scheduled. We can assure you that your experience is not in line with the level of service we expect for our customers. We take your concerns very seriously, and we will be following up with you shortly to help make things right. You can also reach us at 888-588-2315 x4195 or email@example.com. Thank you. Rebekah Clerk, National Customer Service Manager
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