Walt Michaels RV Complaint - Don't go to Walt Micael RV Center at all costs
BELLEVILLE, MICHIGAN -- This I hope will be helpfull for anyone considering purchasing an RV from this dealership in Southeastern Michigan. This incident happened back in 2001 and I still hold a grudge to this day. We went to visit this dealership back in June of 2001 on a saturday with the hopes of just browsing and getting some ideas for a travel trailer. We were told of Walt Michaels because of the sheer size and quantity of inventory and it was very impressive. After travelling around on a golf cart for nearly 2 hours my wife (who just gave birth and had our 2 week old son with us) decided we might as well go ahead and give into the pressure and just purchase one because we did not want to have to go through looking all over again. The salesman was very helpfull and we felt we got a good deal on the RV we wanted. Being new to the RV scene we went to go finalize paperwork. After the initial price aggreement, Walt Michael now added over 1,000 dollars to put a hitch assembly on our Van. Then we were charged another 1,000 dollars for what they called some sort of start up fee. THis merely consisted of having someone show you where the stove and microwave is in the RV and fill the propane tanks. Before we knew it, all of the money that was taken off of the initial price of the RV was added back on. We went ahead anyway and purchased the RV. THe real problem began when we went to pick up the RV. I had left my Van 2 days earlier to get the tow package installed and have it ready for us by our scheduled arrival date and time. When we got there, they had not even begun to work on our Van. We had to wait 2-4 hours for this after they told us it would only be a half hour. When we recieved our RV, the spare tire cover was missing and they wanted us to pay for it if we wanted one because that wasn't part of the accessories (even though the exact same model of a different color had one). The trailer was also missing the door stop holder and had to have its tow wiring replaced because someone frayed the wires towing it around the lot.When it came time for our 1,000 dollar walk through, he was not able to answer any questions on the exact procedures of the appliances because they could be held liable if we were to use them incorrectly. So we basically paid an extra 1,000 dollars to have someone "point" were the stove and refiegerator and A/C unit is located. The aggravation only got worse when we had to bring our trailer back for service. All of the spots where the customers are assigned to "drop off" the trailers were used up by their inventory leaving it immpossible to drop off my RV without some stuntman maneuvering. This happened the next 2 times I had to bring my RV in for service also. The last time I brought my RV for service was the real kicker. I dropped it off in October with a list of 5 to 6 very small items that needed to be replaced. i.e. door-knobs, cabinet pulls, blind rods, etc. They held onto my trailer for 3 months before the worked was finally completed. When I received a letter from them in December stating they would be closed for 3 weeks during the holidays and they would not be responsible for any batteries that were still hooked up and may freeze and explode. Since they were holding my RV "hostage" I asked if they could just unscrew the 2 wing-nuts and disconnect the battery for me so I wouldn't have to make a special trip. They service manage informed me that they would have to charge me 45 dollars (to unscrew two wingnuts!) When I finally picked up my RV in January, I noticed that the curtain plastic turn rod was never fixed. When I inquired why, he stated that I neglected to give him the broken piece so that the warranty would cover the cost. Not only did this never get relayed to me ahead of time, but I just said forget it and bought the 45 cent piece from Home Depot! The final straw came when I repeatedly called and asked to speak to the center manager to discuss my problems. All 3 times I called I was put on hold to never have anyone pick up the line, let alone the manager. I have never encountered such unprofessionalism in my life and never went to this extreme to try and relay this information with the hopes that it will help anyone else from making a grave mistake. Stay away from Walt-Michaels Rv center in Belleville Michigan at all costs!!!