Travelocity - TERRIBLE Customer Service and Hidden Fees!!!
Vacation Package - Complaint
NEW YORK, NEW YORK -- I booked a vacation package with Travelocity for traveling to Hawaii from NYC, and after booking they changed my itinerary without my consent!!! Had to spend over 10 hours on the phone with them to have my original itinerary honored, only to be disconnected toward the end of the process.
After so much frustration, my boyfriend and I decided we no longer even wanted to do business with them. We asked to cancel. That also was a run-around game b/c they refused to issue a full refund, and they did not budge on the $150 fee per passenger. What they also failed to mention was the $62 "commission fee". This, of course, was only revealed after the cancellation was already processed.
Why exactly did I have to pay a commission fee for horrible customer service and misinformation??
Lesson: book with another travel agency.