Quest Diagnostics Inc - Worst Billing Practices, Don't Accept Co-Insurance, Horrible Provider
NEW YORK CITY, NEW YORK -- My wife was expecting so OB/GYN requested blood work several times. We obviously have no control over where blood work goes so service request went to Quest. We have not one, but two insurances. Cross insure each other and kids so don't have to pay co-pays. Quest refuses to bill co-insurance, demands co-pay from patient. We refused to pay. I submitted manual claim to Anthem Blue Cross with all required paperwork. Insurance carrier took time to handle claim, in mean time Quest bombarded me with notices, reminders, etc. I called them several times, spoke with billing and they advised notes were placed in file/record to indicate status. I faxed them copies of my claim several times .... these people are deaf, blind and idiots. They actually sent our file to collection agency who sent me nasty collection notice .... and it was 3+ weeks after Quest actually was paid by co-insurance. Now my time to threaten them with a) Unfair debt collection practices (The Fair Debt Collection Practices Act, As amended by Public Law 104-208, 110 Stat. 3009 (Sept. 30, 1996))
b) Failure to comply with New York State Department of Health rules and regulations; c) Patient Intimidation; d) Patient harassment
Just horrible experience all across the board.