VRBO Owner Cancels=too Bad for You!
We have rented through VRBO multiple times, and overall have been pleased. I have also owned a condo in Florida, so I know the challenges that owners can face.
My biggest complaint with VRBO is that if you reserve a property through VRBO and the owner cancels, you have no recourse. We experienced this last year, reserving and sending a deposit in advance, taking time off work, making arrangements for pets, etc.--and the owner cancelled 2 weeks before our vacation. The good news was that he did return our $$ (a week later); the bad news is that because it was a popular week in that area, there were no other accommodations to be found. VRBO said we could not write a review because we had not actually stayed there.
My personal take on it was that the owner had a better offer ($$) and will probably continue to do this because....he can! BTW, Rental management companies wouldn't put up with someone who repeatedly cancels, but VRBO neither cares nor will it let potential customers know if the owner does what this guy did.
So, use VRBO, but beware the pitfalls!