Wal-Mart - Photo Order Not Completed/delivered
Photo Lab - Complaint
GALLIANO, LOUISIANA -- On June 6th I placed an order for a Collage poster for my father. I was told that I would receive it no later than June 19th and that I would receive a text message letting me know when it was available for pick-up.
On the 19th I still had not received any type of message so I called the store designated for pick-up and they told me they had no idea why it wasn't there but to give it a couple more days. Fine. I called back on Fri June 21 to see if it had arrived and they said no. Ok. I again called back today, June 24th, to see if they had it and was told that they had not received it and when I asked who I could speak to about my order they said I don't know...So I went online and found the number for Wal-Mart customer service and I spoke with someone about my order. I told her what happened and gave her my order number and she said that she could see where my order was placed but it was not completed and she didn't know what the problem was or why it wasn't completed.
I asked her if she could resend the order and was told that no they could not. She said my only option is to WAIT 3-5 days for my money to be refunded and then I would have to spend my time going back online and redoing the order myself. This is ridiculous. While Wal-Mart does offer lower prices on some things it doesn't mean much when you don't receive what you were promised. I will never use their service again and they should really consider the fact that they are not the only company available to the public and if they expect us to spend our hard earned money with them they need to honor their commitments.