Conn's Appliances Complaint - Customer Service - ALL SERVICES
DALLAS, TEXAS -- Conn's Appliances will never be visited by my husband and I again despite the fact that we have in the past spent over $2,000.00 at their stores. We most recently purchased a kitchen gas range from their stores which was to be delivered and installed in our home the following day. Upon delivery, the delivery men broke the stove, and the side portion of the oven door was hanging off. They promised to return it to the store, put a new stove on the truck and return to install it. We later received a call saying the store didn't have any more of that model and that we would have to go back and pick out a stove of lesser quality for the same price. As this was unacceptable, I contacted a manager who informed us that she had found 6 more stove exactly like ours in a warehouse and that they would be delivered on the following day. The following day, my husband and I stayed home waiting for our delivery. We received a call at 11:00 a.m. saying they would arrive with our stove at 3:00 p.m. At 8:30 p.m. they still had not arrived and we had received no call. I contact the store at 9:00 p.m. and was told by a man who represented himself to be the manager that they would be there no later than 10:00 p.m, and that they would refund us both the $50.00 delivery fee, but an additional $50.00 for the inconveniences which should show up on our account by the end of that week. Due to my work schedule, I could no longer wait up for the delivery man, and my visually impaired husband had to wait for the man to install our stove. Several days later I went to use the oven and discovered that they had delivered and installed the EXACT stove which the delivery men had broken and returned to the store the day before. When I called to complain, the manager not only denied have ever spoken to me, he even denied that the stove had been delivered at 10:00 p.m. and refused to refund us the $100.00 as promised. The only recourse offered was for them to come out and FIX the stove which they originally broke and then dishonestly returned to us. This was approximately 3 1/2 weeks ago. To date, I have contacted customer service approximately 4 or 5 times, and have not yet received any recompense for our troubles with the company. I have also filed a complaint with the Better Business Bureau and I highly suggest that anyone with similar problems with this company do the same. This company currently has an exemplary standing with the better business bureau that they clearly do not deserve. DO NOT BUY FROM THIS COMPANY!