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International Airline - Horrible! Never Buy It From Them

Customer Service and Accounts Department
Review by deepscorpion6 on 2013-06-24
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ATLANTA, SOUTH CAROLINA -- I had cancelled a ticket that I booked using Cheaptickets due to a death in the family. I was clearly told that I have a refundable ticket and I will get my money back in 21 days! This is the worst customer service I dealt with. You have to wait for hours before an agent will talk to you ( I have waited for 1 hr no kidding). Their supervisors are worst. They have no clue what is going on. It has been 8 months now and I have no clue when I am going to get my money back. I will keep trying though. Just never buy anything from them! They are crap.
Comments:2 Replies - Latest reply on 2013-06-25
Posted by trmn8r on 2013-06-24:
When you finally got through to someone, what is their explanation that you still haven't received the refund?
Posted by custrelguy on 2013-06-25:
Hi,

My name is Shalon, and I am part of the CheapTickets Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@CheapTickets.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Shalon
CheapTickets Customer Relations
Chicago, IL

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