International Airline - Horrible! Never Buy It From Them

Customer Service and Accounts Department
Review by deepscorpion6 on 2013-06-24
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ATLANTA, SOUTH CAROLINA -- I had cancelled a ticket that I booked using Cheaptickets due to a death in the family. I was clearly told that I have a refundable ticket and I will get my money back in 21 days! This is the worst customer service I dealt with. You have to wait for hours before an agent will talk to you ( I have waited for 1 hr no kidding). Their supervisors are worst. They have no clue what is going on. It has been 8 months now and I have no clue when I am going to get my money back. I will keep trying though. Just never buy anything from them! They are crap.
Comments:2 Replies - Latest reply on 2013-06-25
Posted by T on 2013-06-24:
When you finally got through to someone, what is their explanation that you still haven't received the refund?
Posted by custrelguy on 2013-06-25:

My name is Shalon, and I am part of the CheapTickets Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.


CheapTickets Customer Relations
Chicago, IL

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