Monte Carlo Suites - Charged for a Night That I Am Not Staying at This Hotel

Reservations - Complaint
Review by fouraspects on 2013-06-24
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
TORONTO -- I booked a hotel with Hotwire and then my itinerary changed. Despite Hotwire having a no change policy, the supervisor was willing to modify the booking if the hotel agreed. The manager at Monte Carlo would NOT agree and I am now charged for a night that I am not staying. I'm sure Monte Carlo will resell the room and now they will collect double for that one night.

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