Monte Carlo Suites - Charged for a Night That I Am Not Staying at This Hotel
Reservations - Complaint
TORONTO -- I booked a hotel with Hotwire and then my itinerary changed. Despite Hotwire having a no change policy, the supervisor was willing to modify the booking if the hotel agreed. The manager at Monte Carlo would NOT agree and I am now charged for a night that I am not staying. I'm sure Monte Carlo will resell the room and now they will collect double for that one night.