Eddie Bauer Inc Complaint - Return Policy
ONLINE -- I recently purchased 3 pair of jeans from the Eddie Bauer on line store. I ordered the same Jean in three different colors. I received three different type of jeans in three different sizes. On there invoice it indicates that you can return items to a local store in the US.
I go to my local Eddie Bauer and they wont take them back. They call customer service for me and customer service says that it is the policy of the store that I have to return them in the mail. So much for their claim that I can return them to a store and one of the reasons for the return is that you received the wrong merchandise.
So I figured out that their true policy is to make it as difficult as possible to return hoping you won't. They have just lost me as a customer and I am emailing this to as many friends and relatives that I have. Hopefully they will not shop Eddie Bauer. Obviously our time means nothing.
This is from their website:
If, at any time, you are not completely satisfied with your purchase, simply exchange it or return it to us for a refund. Your purchase is guaranteed for the lifetime of the product under normal wear and tear and/or defects in original workmanship.
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