Comcast - I Am Paying for Service That I Am Not Receiving
Customer Call Center and Tech - Complaint
LYNCHBURG, VIRGINIA -- On May 27th 2013 I notified Comcast that I was not receiveing a signal in three bedrooms. They sent out a tech on Saturday June 8th. The technician stated that the person who installed the cabel line in the house did it incorrectly. He informed us that we would need a rewire. We scheduled an appointment for June 15th 2013 but the tech never showed up.
We called Comcast several times during that day and we were told that our house was next on the list. Finally at 5pm we called again and we were told that the tech stated no one was home he noted that he tagged a white door which is a lie (our door is black)We made another appointment for June 18 my husband took off work and again no one showed up or called, again we called several times to confirm our appointment and ask where the tech was.
We were told that we were next. By 5pm another appointment was set for June 22 we waited all day and called several times we were told again that our house was priority and we were next on the list. At 4pm on June 22nd we called and the call center told us that the tech rescheduled our appointment. They had no idea how this happened we did not authorize a reschedule because we can not take another day off work for this. Comcast has refused to let us speak to anyone other than a floor manager. We have not had full cable for a month. Comcast has made no attempt to resolve this matter.