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A Fifteen Minute Wait With a Bad Attitude!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BIRMINGHAM, ALABAMA -- I've had the very worst experience in my life here on Jefferson Ave... so I decided to treat my family to dinner (after a hard day of labour) all to be upset! As my husband and I pull to the loud-speaker my son decided to go in due to waiting for someone to say something like greet us "May I take your order?" Well sorry to say that didn't happen so I say "Hello!" And that's when some ** red-head with the rudest attitude says "I said pull around damn!"😲

Needless to say that my son heard her on the inside and was very upset that she had spoken to me that way so we left. I called the manager, and he just said "Sorry bout that ma'am." I will NEVER spend my money at another Church's again in my life! Popeye's here I come. I'll be more than glad to throw my money to someone who can respect the customer because after all it's the customer that makes your check! They don't deserve an half a star.

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Employee's Not Putting Your Food in Your Order From Talking.
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Rating: 2/51

DAYTON, OHIO -- I ordered 2 chicken Tuesday specials and 2 peppers a a order of fries, I had to wait about 5 minutes. The chicken I ordered was not ready yet so I was given a soft drink because I had to wait, that was nice. But then I got my order and left for home. Get home no peppers, so I called and the manager said what her name was and told me the next time I come in and ask for her. I wasn't able to make it back the following Tuesday but did return the 2nd Tuesday and I asked for her.

The new manager looked in a notebook and said he didn't see that she had written it down, and said she was at another store, which I was not driving across town for 2 peppers. So he said he couldn't take care of it. Also they are so unorganized, you go to one window and stand they say "we are not taking orders at this window". Let the customer know from the beginning where to go and stop the horse playing.

I worked for Church's in 1972 to 1974, and our motto, was our customers were 1st and not to give them the wrong items or forget items they paid for. The problem is, very very poor managers who don't care enough to train their staff, that the customers are their meal ticket and they should take pride in their job, and remember a customer's order, which they will ask you 3 or 4 times, take your order and forget they just took your order.

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Was Treated Extremely Rudely by the Two Hispanic Cashiers
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Rating: 1/51

LAS CRUCES, NEW MEXICO -- My husband and I went into the store June 8 12:20 pm, ordered a 10 piece meal extra spicy, or "spicy spicy". Waited a few minutes, was given the box of chicken in a little tiny plastic bag. Proceeded to taste the crispy part, and told the clerks, "this is not spicy". The actual cashier just looked at me and the woman standing behind her piped up "you said half and half", and of course the cashier said "yes". Well not more than two pieces were spicy at all, and I said, "no I did not" (guess I'm being called a liar").

Rude tone of voice, lousy attitude. The boxed was opened by the mouth behind the cashier and said "it's dark so that means it's spicy spicy", called me a liar again. "That's what you ordered", called me a liar again, and rude, at that. I am obviously an older person, and they seemed to be enjoying their power over the customers? (Sick) Also asked about the 2 sides and biscuits. I re-inquired, and the clerk who had mentioned this to me in our initial order just looked at the woman standing behind her (must have been a manager or whatever) and just stared back at me and said nothing, then ignored me and turned toward the manager?

And the rest of the crew about 3 more all just standing around doing nothing, but all seemed pleased with themselves and enjoyed their lost sale, and total rudeness toward me as a customer. If this were my store, I would find at least 2 or 3 new employees who could treat folks with respect, and politeness, things all these women seem to lack.

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Church's Chicken - Danger- Extreme Health Hazard to All Customers
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Rating: 1/51

WHITEHALL, OHIO -- Danger - Extreme health hazard. I entered late 6:48 5/26/14. These people did not care. The floors had free standing water from the front counter right under their ovens and deep fryer. This water had to be at least one inch deep, over 30 foot area during operating hours. All the employees were walking through this and tracked it all over the back area where they were working, and into their refrigerated walk in.

After we were given our food, they got it wrong, had to repeat ourselves many times. The register person who was running the window gave us empty cups when their soda machines were broken down for the night. A black lady was telling us "Seriously, I'm telling you cannot eat here." This is a freaking restaurant. We walked in and our food took them nearly 40 minutes to serve us.

The worst thing I seen was a black employee putting his hand in the flour bare handed, mixing chicken for the fryer. The counters were clean, but the back was a disaster area. I have never seen a place that needed employees fired such as this place did.

I'm surprised they have not seriously injured anyone yet by serving food out of a kitchen that should have been shut down by the health department. Pure and utter filth floated on the water with garbage floating in it as they walked through it. GAWD! Water evaporates, it was hot inside. They even had the back door propped open with their mop and bucket. Flies buzzing their dining area. There is no customer service at this establishment. If you value your health. Stay away. This place deserves no stars, if anything. They should be shut down.

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Terrible Experience With Service
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Rating: 1/51

CALHOUN, GEORGIA -- The Church's Chicken in Calhoun, GA. is brand new. I have been there 3 times. The first time they got my order wrong. The second time they were out of tea, they got my order wrong and I had to wait in line to order with about 12 other people and only one register open and wait another 20 minutes for my food which, as I said was still wrong.

I went there today for lunch and you guessed it still got my order wrong and when I complained to the manager and an employee, both of them argued with me telling me that was what I ordered. When I showed them my receipt, they acted like it was not mine. I know new places have to get the bugs worked out of the system but the manager and the employees here walk around like they're lost all the time. But, Popeye's chicken is about to open down the street so I won't be eating at Church's anymore, a very bad experience.

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Customer Service
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GARALND, TEXAS -- I decided I would go to Church's Fried Chicken on Broadway Blvd. yesterday after church. It is store number #1564. When I pulled into the drive through and was waiting to order after about 5 minutes of sitting there this lady asked if she could take my order. In the middle of ordering she asked me to hold on. I said okay. So I sat there for about 5 minutes and in the meantime another car pulled in behind me.

I sat there about another 5 minutes (I didn't want to go anywhere else because my family wanted chicken for lunch. The lady behind me screamed to me, "Is the drive through working?", so I answered "yes". She told me to hold on a minute. So the lady answered "well, that sure is a long minute!"

So, I decided to say something to the order microphone. I said, "Hello!" The lady came back on and said "Just a minute, we are short handed today!" So I said "Okay ma'am." Finally after about 15 minutes sitting at the drive through she took my order and I pulled up to the window. When I pulled up, the lady looked at me and said, "Wait a minute, I've got to fix this lady's order." I didn't know if she had put my order in wrong or someone else's order in wrong. Then she said, "Pull up and I will bring your order out to you." I said "okay", so I pulled up and turned my vehicle around facing the building.

I looked at the ticket and she had placed my order wrong (order # **). I had asked for the mixed special with just potatoes. She put in all dark meat as my order. I decided since it was taking so much time, and I was very hungry and my family was waiting that I would just take that and go hopefully. As I sat there, 3 or four cars came and went with their orders filled, and 2 people had gone through the window with their orders filled. By then, I had had enough. So I went to the window after waiting behind two more people and asked for my money back. The cashier at the window, whose name was **, asked me if there was a problem.

So I said "yes", and pointed to the lady (I didn't get her name), who looked like she had eaten my chicken, and said "She told me to pull up and she would bring my order out." I had been there 45 minutes by then. ** looked at the woman, and asked her what the problem was, and she said "Oh, I just forgot about her!" By then, I was very upset. To think I had sat out there, and to boot, she had totally forgotten about me! Church's Fried Chicken just lost a good customer.

** who was a very nice young man, showed me where he had subtracted my order out of the system, because I had paid with my debit card. It is midday and I am still waiting to see if my account shows where they refunded my money. It has not been put back in my account yet. We love chicken, but I know one thing, Church's will not be getting my hard earned money anymore!

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The Cashier Was So Rude
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Rating: 2/51

MEMPHIS, TENNESSEE -- My coupon had expired and I was trying to figure out what to eat. The cashier was so rude kept talking to her co-workers and on top of that didn't give me my receipt and my 2 cent. I didn't feel like fussing. Customer Service need to be address at all locations especially the one 3149 S Perkins Rd, Memphis, TN 38118, I better not ever eat here again.

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No One in Drive Thru/No Service/Bad Attitude
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Rating: 1/51

FLORISSANT, MISSOURI -- Went to drive-thru, person finally came to the speaker to greet me then to ask me to wait a min. 5 mins, passed, I said, "Hello hello." She said, "Yes, may I help you?" I started my order then she said hold on a min.... with attitude... If there is no help here the doors need to be closed... I pull out of the Drive-thru and the manager and another employee are out back smoking. 13101 Halls Ferry at Parker Spur.

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No Food Bad Customer Service
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Rating: 1/51

JACKSON, MISSISSIPPI -- Worse Church's Chicken in Jackson, MS on Woodrow Wilson. They never have chicken available, manager just sit around and laugh. They just sad. Been in two days in a row and had to wait over 17 min. This will be my last time coming to this nasty ** slow place.

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Always Bad Food
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Rating: 1/51

NASHVILLE, DICKERSON RD., TENNESSEE -- I went in to eat lunch, September 15th and I ask the cashier did they have fresh chicken. She said some was coming up now. So when I sat down to eat, My chicken was soft on the inside and fried very hard and it had a funny taste to it. That's the third time I have had a problem with that chicken. I like Church's trying to give the benefit of the doubt. But that's my last time. Chicken is no good. And they had an attitude when I told them they need to change their grease.

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Church's Chicken Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 25 ratings and
47 reviews & complaints.
Contact Information:
Church's Chicken
980 Hammond Drive, Suite 1100
Atlanta, GA 30328
1-866-345-6788 (ph)
www.churchs.com
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