Total Protect Home Warranty - Backed Up Toilets and Shower in Both Bathrooms
FLORIDA -- I put in a service call on Monday morning for 2 toilets that wouldn't flush and for black water coming up in my shower. We plunged till we had blisters. Total protect gave me the number of a company over 40 miles away who would not be able to come until 4 days later.
I called Total Protect back and told them it's unreasonable to expect 2 seniors to go 4 days without a toilet or shower. The called the company and then told me they arranged for an emergency call and that the company would call me and let me know what time they'd be at my home. They did not call or come. I called Total Protect back around 6 pm and spoke to another person, I asked for a supervisor and after being on hold I was told they couldn't find one.
Now they say they'd find another company who could come this evening, and would call me back. I am still waiting, it's 9:15pm. I suggested they cover the cost of a
night in a hotel, since the water in the shower has a very sour odor. They won't cover that. If I find a plumber on my own, they won't cover it. This company will tell you anything they think you want to hear.