American Express Travel Insurance Left Me Stranded in Italy
LOS ANGELES, CALIFORNIA -- On a recent trip to Italy my return flight from Bologna to Paris was cancelled and I did not receive notification. Fortunately the friend I was traveling with had booked through Orbitz and purchased insurance from Allianz and was able to get us both booked on a flight from Florence to Paris so we could catch our connecting flight to San Francisco.
The customer service phone number on my American Express confirmation "when traveling outside the US" was invalid. My phone calls to customer service when I got back to the US have been unsatisfying. I told them what happened and requested a refund of the 77.00 I paid for the insurance and got nothing. The response both times is " I'll try but I can't guarantee anything." I will never book travel through American Express Travel again!