Hertz - Charged More Than the Agent Said 5 Minutes Earlier
Number one Gold - Complaint
PHILADEPHIA, OHIO -- My flight was cancelled. Hertz did have a few cars. I needed to drive to Washington that night. The agent at the # 1 gold desk said the rental would cost $169 per day, and with all the charges it would be $406. total. Unfortunately When they handed me the contract as I checked out I assumed the agent told me the truth. I did not have to sign since I had #1 gold status. it was not until I turned the car in I found out they charged me $226. per day for a total of $568. How can the price change in the 5 minutes from when he told me until I drive the car out the gate.
To make matters worse when I called to complain they said I had to take it up with the Philadelphia rental location, but the phone change at that location made it impossible for me to talk to a person about my experience. Horrible experience!