Frigidaire And Rc Willey - Outer Glass Shattered. Big Explosion and Lots of Glass Fragments.
Customer Service - Complaint
SALT LAKE CITY, UTAH -- Purchased a set of Frigidaire appliances from RCWilley. From the inception, we experienced problems with grease trapped between the two glass doors. Reported to Frigidaire before the one year manufacturer's guaranty. We received a set of instructions on how to remove the outer door and clean. The appliances are on a vacation home and are not used regularly. We purchased them on 3/10 and on 4/13, the outer glass shatters. Big explosion. Luckily nobody was hurt.
Now we are stuck with an appliance that is 2 years old and we cannot use. The model has been discontinued. One of their reps offered a glass replacement at a cost of $130 with no guaranties that it will not shatter again. We prefer that they haul the appliance away and recondition it. They can resell it once they make it safe. The right thing for them to do is to give us a credit toward the purchase of a new appliance.