Dropped Calls That T Mobile Can't Fix and Lies About Fixing
Loyalty Retention - Complaint
DENVER, COLORADO -- Don't sign a contract with T mobile. T mobile merged with Metro PCS. This caused a massive technical overhaul that T mobile was not able to handle. File a complaint with the FCC at 888-225-5322. Zero will connect you to a person who is far better at customer service than Tmobile.
For the last 6 months, my calls drop immediately and constantly. I have called T mobile to "troubleshoot." Each time Tmobile promises my problem will be fixed. They reset the phone, changed SD card, sent me a replacment phone, sent an email to go to the Samsung KIES website and nothing has fixed the dropped call problem. Tmobile should tell the truth that they are experiencing a network issue. It is not the phone and Samsung should be angry that Tmobile is blaming Samsung. I have been a Tmobile customer for over 9 years.
The problems started after the merger and after I signed a contract to add 2 lines for a family plan. Tmobile customer service won't help & requires a written fax or letter to customer realations. The FCC is monitoring the problem. Your FCC complaint will help!
Additional proof that Tmobile is the problem, is that my Verizon phone works everywhere that the Tmobile phone does not work.