Burlington Coat Factory - Great Prices but Horrible Customer Service and Manager Experience
Infants Clothing Wear - Complaint
SHAWNEE MISSION, KANSAS -- So I went in Burlington coat factory to find me a fourth a July outfit, could not find anything so I went to the kids and infant section because I have my Goddaughter and nephew bday party this weekend. I find great outfits for my godaughter and these two particular outfits were the same brand and season just different colors one was orange and the other pink. The pink outfit was two dollars more so I ask the associate and she said since its different colors then its a different price mind you that the orange was 7.99 and the pink 9.99.
Instead of the manager saying alright since you shop here a lot and because its the same season and brand they would give it to me for the same price. So I had four other items in my hand that was no less than 9 bucks but instead of engaging with your known customer you lost 40 to 50 bucks due to the two dollar difference. Poor customers service skills and also management. I also work in retail and I know for a fact that the manager could have adjusted the price because my manager does it all the time especially if its identical, same brand and season smh.