Voodoo Computers Complaint - Poor Quality Service

Review by tomz0rian on 2006-03-07
BERKELEY, CALIFORNIA -- My experience with voodoo has been extremely negative overall. Everything went fine for the first six months with my laptop (an Envy M: 855), then the problems began to accrue.

First, my power supply died, and I had to go through a big hassle ordering a replacement – I attempted to pay for it before it was shipped (as opposed to sending them my power supply and then, once they received it, having new one shipped), and I thought it was on its way. I called them a few days later to make sure, and something went wrong with my order. A couple days later they emailed me saying that the broken supply wasn’t even under manufacturer warranty, and shipped me the power supply for free.

Secondly, I began to experience overheating in the spring of ’05. After two months of back and forth with the Voodoo people, they agreed to let me ship my laptop to them (in July) so they could resolve the problem. I got it back in late August, and the overheating was still occurring – I didn’t see any improvement. This problem has been recurring and extremely annoying.

Thirdly, I asked for them to look at my CD drive at the same time I sent it in for the heating problem. They said it was broken, and to expedite the return of my computer they shipped it without the new drive. It took me 3 emails to actually get it shipped, even though on October 18th they said that it would be shipped by the end of the week. I finally got it at the end of December.

Fourth, my power supply broke again (it exploded, literally) in December 05. I called to order a new one, and thought everything was fine. Two weeks later I called them, and they said I had never placed an order for a new one. It took me a month between the initial order and the receipt of my power supply.

Fifth, Voodoo has ignored numerous correspondences from me. I emailed them in December about an AGP issue, and got no response. I have never got a response to where I could upgrade my motherboard bios. I have emailed their “care” department about these issues and also received no response. I sent them a few more emails about a new problem that cropped up in the last couple weeks, with my CPU running at an extremely low MHz, but at this point I’m questioning if I will even get a response, much a less a solution.

The bottom line is that, for over $3,000 dollars, the system has been poorly made, and Voodoo’s support and customer service has been abysmal. These problems have cost me countless hours of time in trying to resolve them, and out of the 1 year and 7 month’s I’ve had this computer, it has been either in Voodoo’s possession or out of service for around 5 months. I strongly recommend you pursue alternative high-end computing options.

Thomas B

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