Charter - Fake Commercials, How Do They Get Away With It?
Internet - Complaint
ALCOA, TENNESSEE -- They came out when we moved to install it. The very next day the internet stopped working. We called them back multiple times and they told us how to 'fix' the problem over the phone. It was extremely difficult to get ahold of a real person to begin with which was annoying anyway, then to make the problem worse everything they told us we already knew. Unplugging the internet for a few seconds isn't going to solve anything.
They finally came a second time after weeks of glitchy internet to once more 'fix' the problem. After that it completely stopped working. So once again, here we are having to deal with horrible customer service. We called back and they sent someone else back out the next week. They changed the modem then checked some stuff outside. The internet was still cutting in and out afterwards. They billed us for that last visit because apparently it's our fault that THEIR equipment doesn't work.
This is outrageous, Charter is by far the worst internet company out there. I would just like to know how they get away with this? They are basically stealing money from people. They are big fat liars.