Cell Phone Companies Informative - Request for assistance - I am seeking a new service provider

Review by tawanda on 2006-03-07
I have been researching cellular service providers in the hopes of finding a "better" company to switch to when my contract with Sprint expires in May.

I've been with Sprint more than five years - most of that time happily so, but I've noticed a distinct change (for the worse) in their customer service and policies (changing without written notice) since they merged with Nextel.

I had contemplated going to Verizon, but their reviews are giving me serious cause for concern -not that the Sprint reviews are any better.

I had a contract with Voicestream for years, too, but I cancelled my service and would really rather not go back after a very bad cs experience.

A company called Cricket Communications just started operating here in town and I've not heard anything about them. Are they reliable??? Dual band or strictly digital (there are a LOT of "dead zones" in the desert sw when you have a strictly digital service provider)?

Realizing that "good" and "cellular service provider" probably don't belong in the same sentence, is there a concensus as to which of the providers is at least "preferred"?

If I listen to Consumer Reports, they actually recommend Verizon Wireless. Is their assessment accurate, or am I better off looking elsewhere (or staying with Sprint PCS)?

I want to be able to make the best decision possible - and I hope the responses I get will benefit many others, too. :)

Comments:4 Replies - Latest reply on 2006-05-30
Posted by S on 2006-03-08:
I'm with T-mobile now. They have great customer service when ever I need anything... But the actual service is not that great. I don't get a great signal in many places. Before T-mobile I was a happy Sprint customer. But that was before they merged. So I can't speak for how it is now with them.
Posted by dsmith68 on 2006-03-08:
I have been with Verizon for 5 years now. Never had a problem and whenever I have needed to call customer service, I have had the issue resolved. Most of the complaints with Verizon though is when you get into contract or billing disputes.
Posted by Hugh_Jorgen on 2006-03-08:
Although they get quite a bit of negative press for their customer service, I have had nothing but positive experiences with Cingular. In my part of the world their coverage is much better than the competition.
Posted by Texmommie on 2006-05-30:
I'm a Verizon customer (for 4+ years), love them and the coverage. No one else has compared to them...no complaints!

Since everyone would like to save money, I'm wondering about Cricket & Pocket too!!! These unlimited deals and their coverage.

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