United Airlines Lives Up to It's Rude, Uncaring Reputation. Awful
Baggage Resolution Service Center - Complaint
CHICAGO, ILLINOIS -- After my return flight to Dayton, OH via Chicago I went to unpack my checked bag. I noticed that my pair of dress shoes were missing from the bag. I remember packing these shoes in my checked bag as I am very fond of them and they were a rare splurge. I went online to find out how to remedy the problem. I was directed to the Baggage Resolution Service Center. When I called the number the woman who answered asked me to tell her what happened.
I began with the story of the return trip and went on to explain what happened when I went on to put things away at home. She was immediately combative and actually told me I hadn't contacted them in time before she even knew what date I'd returned home. I didn't catch this at first but as she became more and more rude and began to explain to me that United Airlines had no intention of helping me in any way I paid closer and closer attention to what she was saying. She was far more concerned with United Airlines liability risk and in informing me that this was my fault than anything else.
Now, all I wanted were my shoes back but she basically accused me of trying to defraud the airline. It's not important here to disclose what I paid for the shoes but they were something I don't go buy every weekend. She kept telling me I needed to be quiet and allow her to speak and didn't seem interested in my lost item at all. I asked her if they had cameras in the baggage handling area and she said that no, they have limited camera coverage of that area. She ended by giving me a website and a form # that I could up on my own to fill out.
I asked her who I could call about this and she told me there was no one I could call. I confirmed there is no one I can talk to about items stolen out of my luggage while I'm traveling....she said that was correct. I just hung up. I WILL NEVER FLY ON UNITED AIRLINES AGAIN. I would rather spend more money on a competent airline that cares about their customers than deal with the likes of this rude and arrogant woman.