Sears Service Center - Trying to Get Out of Covering a Valid Warranty Issue
Lawn trimmer - Complaint
MELVILLE, NEW YORK -- What a joke. They take my gas lawn trimmer in under warranty because we couldn't get it to run. Three weeks later they call me and say they will not cover it because I tried to adjust the carburetor. OF COURSE I tried to adjust the carburetor! I couldn't get it to run so I tried to adjust the carburetor! Why have adjustments if you shouldn't try and adjust it? I was simply trying to get it to work. I knew they would try and pull this kind of stuff. Terrible service. I try and call them back to speak to a supervisor and nobody picks up.