Travelocity - Horrible Customer Service!
Travelocity Air Fare - Complaint
SAINT LOUIS, MISSOURI -- 2 Major things have happened.
1st: I tried to purchase a lap infant flight on-line to Travelocity, and it would not allow me to do that. It kept charging me a full priced ticket. So, I went ahead and purchased 2 international tickets for my husband and I. It took 3 one hour phone calls, 3 customer service reps and 2 managers to Finally, yes Finally added a lap infant ticket for my daughter. Apparently, when making any changes... Travelocity has to call the airline directly.
2nd: Since we are flying internationally, we have multiple planes and changing carriers. Well, I received an e-mail regarding one flight was changed and conflicted with a connecting flight. I needed to make arrangements to change the flight. That was when the nightmare continued! You would think it would be easy to change the flight. Every time I called, there was an extremely long hold time for the airline, so each time the agent said they'd call me back once they got in touch and made the appropriate change. Of course they did not. Travelocity employees Lie!
I am still currently working out the issues. This is my 6th one hour plus phone call dealing with thus far 6 customer service agents, and 5 managers to get this resolved. 3 calls and 3 representative over a month time frame kept telling me "they are still in the process of reaching the air line to fix the flight change!". 3 agents and 2 managers said they would call me back within 72 hours, which they did not. 1 agent said they booked the flight change and would receive and e-mail within 72 hours. Did not receive any e-mail, and when I called back... the flight had not been changed. Once I threw a fit and asked for a managers manager, the lady Finally made the flight change. But... when I received the e-mails, they made a mistake and the tickets now don't match my passport, and did not show my daughter having a ticket.
So... I yet again have to call to change the ticket information and make sure my daughter has a ticket! Each time I called, I said to give me the information needed and that I would contact the airline myself. They would not do that, and said they would "correct" the problem. Never never never again will I use Travelocity.