US Airways - How is the He** Do They Stay in Business with Such Horrendous Customer Service
Customer Relations About Reissuing Tickets
HEADQTRS, PHOENIX AZ, ARIZONA -- First of all, after flying and being a Gold Preferred Member with this airlines for the past 20 years, I never thought I would be in such an insulting situation as I now am after almost a week of negotiations over a 12 hour grace period on a set of $2200.00 tickets reissuing process. Beware everyone, if you cancel a flight, you not only have to reissue your tickets within a year, you must complete all travel within that year as well. Which, I never had to worry about until this week. Had to cancel a trip for my daughter and me from PHL to SFO because our kids and grandkids got sick, tickets were first class and bought outright with no miles upgrades - paid entire fare.
When I went to reissue this week for us I was told that my travel had to be issued and completed within the week. You could have knocked me over with a feather. Now, only possibility was the wedding we are attending in Providence RI this weekend, June 29th 2013. So, wedding is at 5:00 pm and they are telling me that we can fly out on June 28th but have to be back on a flight to Philadelphia by midnight on June 29th. I asked for a 12 hour grace period to get on noon flight on June 30th. NO WAY they said. Can't do it - breaking the rules. Now I ask you all, what kind of reward is this for all these years of flying business and pleasure with US Airways? By the way, you can only communicate via email and FAX. Customer Relations speaks to no one.
Are they just busting my chops or what? What is the big deal about 12 hours. We have a company outside of Phildelphia PA with 100 employees. They fly US Airways, and of course, we pay for our employees. We spent 100K, let me repeat, $100,000 with these clowns last year. What absolute idiots. Needless to say, they are not getting any more of our business. If my husband and I operated our business they way these numbskulls have operated in the past week, we would be out of business. Isn't amazing how comfortable they are with stealing our money?