Motel 6 - Management Needs To Change!
Management & Customer Service - Complaint
METROPOLIS, ILLINOIS -- Motel 6 in Metropolis is TERRIBLE! Our first stay was so bad, we complained & they gave us a coupon for a free stay. We made reservations the following year to use the coupon. We tried to check in and they attempted to overcharge us. We had to call customer service to MAKE THEM GIVE THE QUOTED PRICE! But Mr Shah was so bothered by it, he sent us an ugly message. ALSO, the room wasn't clean- and I showed a photo of how bad their beds were made. I'd decided to never stay there again so we didn't complain anymore. What good would it do, right? Well, he sent us this email, blaming us for his error.
Then got mad at us because we didn't KEEP COMPLAINING! They don't even clean the rooms every day or provide clean towels without you asking! It's on their cards in the room- I'm not lying! Sorry Mr. Shah, no more complaints because we've knocked you off of our To Stay At list and we're let everyone know it.
Dear SCOTT HUNT:
Sir, When you arrived we had an issue with your reservation because you failed to make it right. We tried to explain this to you when you arrived, but you was not happy with what we were saying. When you made it you put the wrong price and that messed up your whole total. In future reference, I personally would make it a point to call the hotel I was planning to stay at and make sure my reservation is correct. You stayed with us for 3 nights with no complaints. If you would have let us know you had these issues they could have easily been fixed. We did not get any complaints from any other guest threw that time period.