Spirit Air - Abysmal Customer Service
Customer Service Call Center - Complaint
SAN DIEGO, CALIFORNIA -- Sorry I have to add my review to the minions of travelers having horrible experiences with Spirit Air. I made my reservation from San Diego to Las Vegas on Feb. 2, booked the wrong travel weekend and immediately called to request the changes and all was agreed upon. The reservation changes were never made and Spirit Air refused to make the agreed upon changes even after hours of phone contact by myself and travel broker Orbitz and I was forced to book on Southwest at double the cost.
I'm sure they sold my ticket at a premium profit when I didn't show up and don't doubt this is common practice. The details of my communications with Spirit Air and the call center in Guatamala City were the worst of my entire travel history over 40 years.
Horrible Horrible Horrible. I'm spending some of my vacation time rating them on as many review sites as I can find it was so frustrating and unprofessional. I'm a calm, patient flexible and experienced traveler and only reluctantly am engaging in these posts.