Progressive - HORRIBLE Customer Service !!
Progressive Casualty - Complaint
Never received my first bill after paying nearly half of my year's total as a deposit. Finally I received a cancellation notice. Called in and spoke with a very friendly and helpful woman who informed me that as long as I sent in the minimum due there was no issue. I told her I would be sending in the total remaining balance and confirmed the method of payment and the mailing address. A week later, I receive a notice that my policy has been cancelled.
I call in only to hear that the representative made no notes on the account, and since they have no "proof" that I called (because phone records apparently are useless) they would not be able to assist me in any way. Manager was by far the RUDEST customer representative I have ever spoken to in from ANY company. He said it was "out of the realm of possibility that he would do anything to help reinstate my policy" and that they had mailed me back my check. He said there were only 3 people who could have taken my call, but that it was not his job to ask them about it, because legally he didn't have to. Said to me "There is nothing that I will do for you mam, I suggest you hurry up and try to get another policy, because you are driving completely illegally right now"
Then stated that he had nothing else to say to me and this conversation was serving him no purpose. Sorry that I tried to give you my business and money!! I don't know who is worse, the friendly idiot or the jerk manager!?!