Orbitz - Lying About Refunding Me My Money
Airline Tickets - Complaint
Orbitz has the WORST customer service department, and they completely ROBBED $1400 from me. I purchased my ticket in September of 2012 to go to Brazil. Due to extenuating circumstances, I was unable to go and I had to cancel my ticket about 2 months later. Mind you this was still 4 months before my scheduled flight.
I contacted customer service and asked to cancel my flight, which they did and they mentioned I will be changed $250 cancellation fee, despite buying the cancellation insurance". Later during that conversation I was told I had to contact COPA airlines to get my refund;. And when I contacted COPA they bounced me back to Orbitz..
Needless to say this back and forth bouncing went on for about 3 months, where I call either companie and would have to wait an average of 30-40 minutes (with Copa Id wait for more than an hour), be transferred between 3-4 agents till finally someone would speak with me, and finally I'm told that I should call the other company?.
Finally I decided to write to Orbitz' claims department.. After a number of emails (about 2 weeks) they said they will refund me my money, and this should take a few business days.. I mentioned to them that the CHASE CC which I bought the ticket with has been cancelled, and I would need the money to be refunded back to me in a different way|. They replied, "we can not do that, we can only refund the CC which you bought your ticket with. Dont worry, banks still have your information and will send you your money."
I waited about 2 weeks, then I called chase CC, which denied receiving anything from Orbitz. I asked them to send me all my CC statements, detailing every transaction with them. I also ran my credit report with both TransUnion and Equifax. The last transaction I had my statement was 4 months before Orbitz alleged their refund occurring. And the credit reports showed the LAST ACTIVITY on that account was also AT LEAST 4 MONTHS prior their alleged "transfer".
I shared all these documents with Orbitz customer service, and they STILL allege that they did the transfer, and I need to go figure it out on my own. They said they needed the May 2013 CC statement (the month of the alleged transfer), I pointed out to them the Chase document (dated June 2013) had ALL transactions that were made on that credit card. And the reports proof there are no activities on that account.
Despite sharing with them my most private information to proof my case to them, they refuse to give me what is rightfully mine, my money.
Do yourself a favor - save yourself the headache that I have been going through the past 7 months, and STAY AWAY FROM ORBITZ.