Apple Computers - Apple's TIME CAPSULE data recovery voids warranty
Genius Bar at Apple Store
CUPPERTINO, CALIFORNIA -- I purchased an Apple Time Capsule in December 2012. June 23rd, I noticed my WiFi was down and there was no power to the Time Capsule. I made an appointment with the Genius bar at the Apple Store where they tested it, tried a new power cord, etc. A new Time Capsule was ordered which will supposedly be available for pick up in a few days.
So I asked about my data. The reply was, It is not their policy to do data recovery AND If I were to take it to someone to recover my 6 months of back-up, it will void the warranty. It is my choice - lose the replacement Time Capsule to recover my data - no guarantee that the data is still there - or, hand over the damaged TC with my data to Apple land, not knowing where my sensitive data may end up, and get a new TC which may only last another 6 months.
How can APPLE not allow me to try to recover my data? I feel like a hostage. No matter what I do, its going to cost me. I'm so upset because I've been a loyal Apple customer since the 80's - as a graphic designer - Apple is the only way to go as far as computers - I know now that some of their other products are not as reliable. Very sad.