OnStar - HORRIBLE Customer Service
OnStar - Complaint
FALL RIVER, MASSACHUSETTS -- My truck came with 6 months of OnStar, free. I never activated the service but started receiving 1-3 phone calls A DAY from some 1800 number. They never left a message. I decided to reverse look them up on the internet and called them. #4 on their prompt is to have your number removed from their directory. I was then transferred to a representative.
I informed her that I wanted my number removed. She then starts asking me for my name, address, type of vehicle when I asked her what she was doing asking for all this info. well she let me know that I will get removed from the list when I answer all her questions. I asked her if she knew what consumer protection laws were and she hung up on me! All that lady did was ensure I NEVER use OnStar and solidified that I will let everyone I know how pathetically inadequate their customer service is.
If you can't be professional on the damn phone how the h*ll can I be sure you will be able to do your job when I actually need it! They can go to h*ll!