Southwest Air - Late Flight Again!
"Customer Service" - Complaint
PHOENIX, ARIZONA -- Once a month my wife will fly Southwest from Phoenix to Albuquerque and three days later she will fly back. For the last five trips there have been delays on the return trip anywhere from one hour to five, always the same excuse, mechanical problems.
Today she had a flight scheduled for 2:30 New Mexico time, at 8:00 AM she checks her flight status and it says two hour delay. When she calls to find out why they say "mechanical problems".
While we appreciate the advanced notice we can't understand why they would continue to have poorly maintained planes that constantly brake down and with this much advanced notice the could not replace the plane with another.
We will never fly Southwest again, They make it very clear there planes are not safe.