Cricket Cellular - Horrible ! Don't Waste Your Time Or Money!!!!!
Cricket iPhone - Complaint
FORT WORTH, TEXAS -- Ordered phone with friendly, easy to understand sales reps on the telephone. They were more than willing to sell me phone and service. My credit card was charged $81.88. Was promised a full, 100% refund if I was not happy with the telephone or service provided I returned the telephone within 30 days of purchase. Phone was delivered promptly as promised. Everything went down there from there.
Construction of actual phone was exceedingly poor and battery did not fit properly. Spent hours, literally, hours trying to get the phone to work with various Cricket tech supporters attempting to just get the phone to call out.
Quality of phone reception and outgoing calls was awful and I would have had clearer reception with two tomato soup cans and a string.
Returned phone within two weeks of purchase paying for cost of shipping. After two weeks of no refund, was informed by company that it would take 30 days to get full refund to my credit card. Because I was able to provide them with postal tracking number, they were able to confirm phone had arrived back in their office.
Was only refunded $44.00. Was told by supervisor that because I had used the telephone they could not refund my total of $81.88. Well, duh !!!! It doesn't take a rocket scientist to figure out the fact that if one purchases a phone, they are going to use the phone.
Having talked with a supervisor, she said she was 'escalating' my issue to 'upper management' to resolve my complaint. She said several times that she could not promise I would get my full refund.
Seriously, this company, equipment and personal is not worth the time and effort a consumer must take to get 'cheap' cell phone service.
Buyer beware! Don't patronize their unethical and shady business.