Red Lobster - Most incompetent GM
Management - Complaint
SARASOTA, FLORIDA -- We have been eating at Red Lobster for a long time. About 6 months ago, we were having dinner, and they sat a large group near our table. That was fine, until the 4 children, started acting up, and started running around, crawling under our table, the parents were like, I'm sorry, and did nothing else. Called the GM Tonya [snip] over to our table, she approached the table, and had an annoyed look on her face, we told her what happened and she told there was nothing that she could do, that the restaurant was busy. She wouldn't go to the table to even say something. I must also mention, she smelled like cigarettes and looked disheveled. We have given this restaurant another chance, but this GM visited a table next to us, and she is just ineffective. From what we have witnessed, she has no customer service skills. Not eating at any Darden restaurant again.