Western Union Holding My Money Hostage
GEORGIA -- I sent $200.00 to my sister in Jamaica electronically using the WU pay system. The first phone call inquiry about the money I sent since my sister said it did not arrive place the blame on my bank. Of course the bank released the money to western union the very day I authorized it so it was not the bank. It was western union. One day later they emailed me to tell me that the money was available in Jamaica for pick up. I confirmed this by telephone with western union representative. The next day my sister returned to pick up the money, the western union agent in Jamaica told her I have to call western union to answer some more questions before they can release the money. By now I was so upset I was steaming because just yesterday everything was ok and the money was there and now I am hearing that it is on hold. I called western union to find out what was the hold up. A representative for the 10th time ask me for all security information Then she tells me system is down, call back in 5 min. I called back and the western union representative want to know what ID my sister would use to pick up the money and what her date of birth was before the money could be released. I told her to cancel the transaction because I cannot give someone else's security information to a western union representative whether it is my sister or not. I cancelled the transaction. I will be looking at my account in the next 24 hours to make sure they refunded my money. Guys do not use this WU pay system. It is full of headaches. My sister had to call me about 3 times from Jamaica about this transaction. I had to call her four times. I had to call western union about 5 times. Western union e-mailed me about 6 times and I am sure this is not the end of it.