Sprint's Horrible Treatment of Loyal Customers
Customer Service Reps via Email - Complaint
SALINAS, CALIFORNIA -- I noticed the extra 100.00 off used phones approx. 45-60 days ago. I informed a friend whom I recommended to Sprint. She wanted that phone as an upgrade. So, when she called, first they told her it was a glitch, then they couldn't find it. When I contacted Sprint, they too told me that they couldn't find it, that I was not seeing what I saw. When I wouldn't go away, they said " oh, that's for new customers only"... After all the lies, time, head ache, effort. One of which Sprint did not respond to me for almost a month...not until I contacted them again and informed them that I would be writing to the corporate office. Now some guy says they will wave the activation fee...REALLY? Any first line representative can do that.
For all the lies, games, untruths, waste of my time...this is all Sprint is willing to do?
Most of all being a customer for well over 8 years...this is how I am treated...?
I will give corporate one shot to correct this matter before I jump ship due to their misleading advertisement, poor customer service, and quite frankly their poor cell coverage.