Stay Away From T-Mobile
Customer Care - Complaint
SANTA MONICA, CALIFORNIA -- I was unhappy with Verizon two year contracts, so I decided to give t-Mobile "no contract" service a try. The truth is that if you get a new phone with Tmobile you are locked in with them too. Anyway, I was foolish enough to fall for their advertising and decided to give it a try. You can cancel before 14 days, they told me. Well, after 11 days of dropped calls or no calls and static in service areas on their map, I took the phone back and canceled my service.
Then they tell me there is a restocking fee for the phone. Now I'm out about 78.00. They tell me that the phone service was pro rated and I won't get another bill. The 78.00 covers the restocking fee and service charges pro rated. A couple of weeks later I start getting collections calls from Tmobile. They were giving me different amounts and stories. I owed 125.00 more, they said, then it was 75.00 more, then 35.00. The amount kept changing.
One woman told me they were charging me to transfer my phone number. It was my number for the last 11 years, and I only had service with them for 11 days! I transferred that number to them from Verizon. Or they tell you can cancel and try their terrible service, don't do it. I gave them a chance and got charged almost 130.00, so far for 11 days of service that didn't work 20% of the time.
I went back to Verizon with my tail between my legs, and learned that if you buy a phone outright, you don't have to sign a contract. Tmobile is deceptive because you are still locked in for two years because you have to pay for the phone. Other companies pretend to give you the phone free. It's never free. Either way, the experiment wasted a lot of money, and Verizon has the best network hands down. T-mobile sucks. I wish it wasn't true, but it is.