Poor Craftsmanship... La-Z-Boy Could Care Less
Recliners - Complaint
ROUN ROCK, TEXAS -- Last Week:
La-Z-boy Furniture has the opportunity to do the right thing today.... La-Z-boy has drastically changed the quality of their materials (they have gone from wood planks and steel to plywood and plastic) and as a result the frame and other parts have failed! They want to charge me $400 in labor ($100 a hour!!!!!) for their failure. I will let you know if they decide to do the right thing.... To be continued
Hear is an update for you... La-Z-Boy Corporate denied any culpability or responsibility for their crappy plywood and plastic parts failing. La-Z-Boy is charging me $100 per hour (ridiculous; even licensed technicians or union auto workers don’t get paid that amount) for their faulty craftsmanship and parts failing. La-Z-Boy is benefiting from the fact that the products they are putting out are lower quality than before because they are profiting off the "warranty" repairs. Do NOT Buy a piece of crap La-Z-Boy anything!
Talked to the La-Z-Boy Corp. office. Will not allow me to discuss the problem with an actual customer care person. They claim it is a local problem. Local La-Z-Boy claims it is a corporate policy/issue…. No Accountability… Lack of Quality… Couldn't Care Less… Customer gets screwed.