American Signature Furniture - Nonchalant Attitude With No Customer Service Skills
Management and Delivery Person - Complaint
CAMP CREEK, GEORGIA -- I just had the most horrible experience I've encountered in quite sometime from American Signature Furniture in Camp Creek. My 91 year old father passed away last month. I had to liquidate the entire estate thinking I would keep his bedroom suit and living room suit that I had just bought him for assisted living. I sold my old living room suit and ended selling his also. I have been without a living room set for about 2 months now.
My girlfriend dragged me out shopping for furniture which I hate. She lives near Camp Creek so we went top American Signature Furniture in Camp Creek. I was greeted by an extremely unprofessional salesperson but I saw a living room set that I liked and we left. My girlfriend was convinced that we would be out shopping for another 4 mos and 8 different places but I don't have the time or the inclination to do that. I went back the next day and purchased a nice white leather ensemble with a lamp for cash. My salesperson Clinton was extraordinary but he was the only bright spot in this whole experience.
The delivery was set for Thursday (today) between 2 and 5pm. I have a function that I put together 2 mos ago at my dealership at 6pm. I called the store at 4:30 and the receptionist said they would be there in 35 minutes. I called back at 5:00 and asked for the manager (John) who was trying to determine when the driver would be there. He said they told me it was going to be an hour. I told him I had to get back to work. I called back at 5:30. John was ignoring my calls and another manager (Ann) came on the phone and was very unpleasant. She chastised me for being upset.(Sistergirl). The driver finally called me at 5:45 and said he was on the way. I was pissed. bad scheduling bad customer service and two managers and a driver that didn't care.
I had a date with my girlfriend later that night at my place where she had planned to bring food over and chill on the new sofa. The drivers refused to assemble the lamp when they finally came. I had left the key with my neighbor. I will never shop again with American Signature Furniture and I will tell everyone I know to never go there. This is the first of many reviews that I will write on this company.