Hotels.com - Another Dishonest Texas Business
Reservation and Customer Care - Complaint
DALLAS, TEXAS -- Missed my connection in Philadelephia and booked a room at the airport Hilton on the Hotels. com website. I took the shuttle to the hotel only to discover that the hotel was overbooked. I called their customer support and spent a total of 50 minutes on my phone, mostly on hold, as they attempted to "relocate" me. Finally, they informed me all the hotels in the area were full. Finally, I was unable to get them to reversed credit card charges and was directed to talk to the hotel about it.
What makes a missed flight worse? Using hotels, com. Should have just stayed overnight at the airport.