Staples - Terrible Printing Service
Print Center - Complaint
SPRINGFIELD, ILLINOIS -- I needed a 559 page PDF file printed and bound. I went to Staples web site and uploaded the file. I asked for legal paper, spiral bound, page orientation, black vinyl covers, etc. The cost was reasonable at $53. I received an email saying the project was done. I drove the 15 miles in to pick it up and discovered the project was printed on letter (not legal as specified) and pages were upside down. They questioned the accuracy of the online order before finally taking responsibility for the errors. I was told it would be reprinted and to come back later.
Go home, return later - 30 miles round trip at $3.80/gal gas. They handed me the project and it had clear covers, not black as specified. When questioned about it they said they don't have black legal covers. I said perhaps they should change their website which said they did. Bottom line they refunded 50 cents for the covers. They don't care about quality. Never NEVER get printing done here if it is anything more than a couple of black and white copies with no special requirements.