United Healthcare - Horrible Customer Service
SALT LAKE CITY, UTAH -- Not the first problem with them. I changed employers last year and both were with United Healthcare. What a nightmare! They could never find my claims from before/after the job switch! UHC is a service. They are nothing more than a call center that mishandles your claims and threatens me over money. Today I received a letter stating that they are demanding that I repay them because they sent a check for too much money. this letter was supposed to go to the Doctor's office, but instead they are threatening me. I never got a check from them. They send checks to the doctors. They refused to send me a letter stating that the threats were sent in error, they refuse to let me speak to supervisors.
They say a super will call me back in 48 hours. I've heard that before and they NEVER call me back. So I am staying on hold again until they hang up on me. they already did that once tonight. I expect my 1 hour + call will end in them disconnecting me. I'll let you know how it goes.
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