Anthem Blue Cross/Blue Shield - Incredibly Incompetent
Web - Complaint
CINCINNATI, OHIO -- I was going through an extremely difficult time psychologically and determined I needed to speak with a therapist. I jumped on the Anthem site to locate a therapist in my area, which found several providers in my area. I called each of them and found that exactly none of them accepted Anthem.
After the first six, I decided to submit a request to Anthem requesting an explanation. Their response to my request was simply to explain to me how I should search for providers on the website, as though I was simply too incompetent to figure out how to use the "Find a doctor" feature on their website. I searched the site ad nauseum for a phone number to speak to a real person, but there is no such number.
To this point, I'm still searching for some sort of answer so that I can find someone to speak to about my issues...2 months later.