Tracfone - Customer Service Is The Worst
If you need to deal with customer service, forget it. I added minutes but didn't get them all so had to call c. s. I was on the phone with them for 60 minutes. I insisted that they give me some free minutes to make up for the waste of time. They said they'd give me 30 minutes and said to wait 15 minutes, then turn my phone on and off and I'd get the missing minutes and the free ones. Of course, I didn't get them. There's a # to call to supposedly get help from someone higher up in the company. After 31 minutes on hold ("your call is important to us" over and over), I gave up and turned to Facebook's Tracfone page. They gave me EIGHTEEN lines of code, each 20-25 numbers long to enter into my phone and said maybe this would work.
I refused to spend my time entering all those numbers so now am still out the missing and promised minutes. It's just not worth it. Find another company like I am doing.