Air Canada And Orbitz - Medical Emergency Surgery, and Not Able to Get a Refund or Credit With Air Canada.
Customer Service - Complaint
OUT OF FT MYERS, FLORIDA -- My husband and I purchased tickets to Copenhagen from Raleigh NC, flying on June 16th. We booked this flight way in advance to Coinside with my granddaughter's graduation in NC. He is Danish and we take this flight or one like it every summer. On the 12th of June I found out I had to have exploratory surgery for blockage of the common bile duct. This was scary but what happened next was actually worse.
We had originally tried to book our flight through Air Canada but because they had been located through Orbits we were referred by by Air Canada back to Orbitz. When I called Orbitz to get the refund I was on the phone to India for nine hours. We were in the car driving so I just let the phone sit beside me while they screwed around. Orbitz said Air Canada would not give me a credit even though I had a doctor's written excuse. Air Canada said it was Orbitz that would not give the credit. Orbitz could not call me back while they chatted with AirCanada because they said they could not call out. I had to wait on the phone with awful music playing. Air Canada was not reachable. My husband has repurchased his ticket through Air Berlin. Paying for it himself. I am still not able to fly but plan to go to Denmark Aug. 1st. My husband and I are out $2600 because I had to have surgery! I would think this was illegal. They might have refunded my money if I could choose a change of time right then, before the surgery before I knew if I had cancer, before any of this they wanted to have me commit to a date of travel. This is just silly. I have a written excuse from the referring Doctor and the surgeon, both were sent to Orbitz and to Air Canada. I will absolutely never use Orbitz again and I am pretty sure Air Canada is also off my list unless they manage to come up with a refund.
Amazing enough they called this customer service!