A&E Appliance Repair - Didn't Bother to Show
FLORIDA -- Home Depot uses A&E Appliance Repair as they are a service center for LG appliance. They were supposed to come out between 8 and 5. I was told that I could call in the morning and get a better estimate of the time they would be there. I called at 8:15, it went to voice mail and I left a message asking them to call me. I called a couple of times during the day and received a "voice mail box full" message (so I assume this was happening to several other people as well). At 4:30, I called the Home Depot and they couldn't reach A&E either.
They made an appointment with another service center for me so I can't tell you if they would have done a good job. The second Home Depot operator I spoke with said that this is not unusual for A&E (not showing and not bothering to call). Why do LG and Home Depot continue to use them? Don't they understand that they are losing customers?